Our Process of Real Time 24/7 Monitoring

 One of the keys to our effective IT support services is our commitment to monitoring your core IT systems 24/7. Our enterprise-class monitoring software, which is installed on all of your core devices, allows us to keep a constant eye on the performance, reliability and security of your IT.

This means we can better manage and fix problems that we find. Knowing that we are monitoring your devices’ health you can have peace of mind, assured that we are able to notice and address problems as soon as they arise.

We do this by installing a piece of software on all of the monitored devices. Real-time information is sent back to our Network Operations Centre (NOC). At our NOC, we set thresholds for each monitored device. Our real time dashboard notifies us when a device falls outside of a set threshold. It may be something simple such as disk, memory, or CPU utilisation or something more complex such as the DNS service impacting your ability to browse the internet.

Our 24/7 monitoring allows us to take action through automated processes both in real time (System Self-Heal) and scheduled (Proactive Management) and where appropriate Rapid 24/7 Support.

The software we install on your devices has no measurable impact on performance, so you won’t even notice that it’s there.

Our monitoring also helps you target your investment in IT where it is most needed. As advances in software place further demands on the resources available, core systems can start to underperform over time. Our monitoring highlights these issues ahead of time, and critically, before your business is disrupted.

To discuss how System 24/7 Monitoring can help your business speak to one of our Account Managers on 01473 211330 today.

To find out how we can monitor and protect your IT

Contact us


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