We take care of our clients. It’s a huge part of what makes our IT support service great, making sure you have access to high-quality technical support 24 hours a day, seven days a week.

We operate a manned Network Operation Centre (NOC) 24/7.

All our calls and emails are logged, given a unique Incidence Reference Number and are monitored through to completion. A confirmation email is sent to you when a support Incidence is first logged and when the Incidence is closed.

Our NOC uses enterprise-class monitoring and management software for our proactive service and a suite of diagnostic tools to provide remote support.

We also provide web-based remote control that does not require any software to be installed on your servers or workstations and can only be activated with your consent.

We resolve over 93% of all incidents without the need for a site visit. However, even with the advances in remote management technology there are still times when a site visit is the most expeditious course of action to resolve a fault. ICO Systems have invested in a new fleet of engineer’s support vehicles to ensure we get to you without delay, resolving your issues so you can focus on your business without having to worry about your IT system.

 

To discuss how Rapid 24/7 Support can help your business, speak to one of our Account Managers on 01473 211330 today.

Does your IT provider offer 24/7 onsite support? To find out why that makes all the difference

Contact us

LATEST CASE STUDIES

Nidera

Supplementing Internal Resources With Specialist Skills Currently Nidera have domestic and international operations in 19 major export and import countries and distribute products to more than 60 countries worldwide. By consolidating their presence throughout the physical value chain, they have created a platform that efficiently connects agricultural producers and food consumers. Our work with Nidera complements their internal IT…

Details

Adapt Limited

Enabling Growth for Adapt Limited Adapt Limited is an established boutique training consultancy and is based in Ipswich, Suffolk. Their specialism is in helping other businesses and organisations achieve their corporate and main business goals and objectives through the development of staff, managers and senior executives. Our work with Adapt stretches back for over 10 years. We set out…

Details